Assembled

Customer SupportPaid

Support Operations Platform

AI-powered support operations platform managing human and AI agents

About

Assembled is a unified platform for modern support operations that combines AI workforce management, AI agents, and real-time copilot assistance. It enables teams to manage in-house agents, BPO partners, and AI agents from a single dashboard with intelligent scheduling, forecasting, and case routing. The platform automates customer support across chat, email, voice, and SMS channels while providing real-time guidance to human agents, helping support teams scale efficiently.

Problem it solves

Enables support teams to scale operations efficiently by managing and coordinating human agents, AI agents, and BPOs in a unified system with intelligent automation.

Best for

Customer support teams at mid-market and enterprise companies looking to blend human expertise with AI efficiency

Key features

AI Agents for multi-channel support (chat, email, voice, SMS)

AI Workforce Management with ML-based forecasting and scheduling

Real-time AI Copilot for agent assistance

Unified dashboard for human, BPO, and AI agent management

Smart case routing and escalation workflows

Live and historical performance insights

Alternatives