Capacity

Customer SupportPaid

Chatbot & Virtual Agent

AI platform automating customer support and workforce assistance.

About

Capacity is an AI-driven platform that automates customer support, manages workflows, and provides instant assistance through chatbots, voice, email, and web channels. It serves contact centers, customer support teams, and enterprises looking to reduce handle times and increase deflections. The platform includes intelligent virtual agents, agent assist for live support, conversational AI with speech recognition, and comprehensive analytics. It integrates with 250+ business tools and offers enterprise-grade security.

Problem it solves

Reduces customer support costs and resolution time through AI-powered automation and agent assistance.

Best for

Contact centers, customer support teams, enterprises, and HR operations seeking to automate support workflows.

Key features

Intelligent Virtual Agents across chat, voice, email, and web

Agent Assist with real-time AI suggestions and coaching

AI Workflows and Campaigns for task automation

Conversational AI with speech recognition and sentiment analysis

Insights and Analytics with predictive capabilities

250+ prebuilt integrations

Alternatives

MoveworksZendeskIntercom