Dialpad AI
SalesPaidContact Center AI
Agentic AI-powered omnichannel contact center and communications platform.
About
Dialpad is an enterprise Agentic AI platform that transforms customer experience through autonomous voice and chat agents capable of instant resolution. It handles thousands of customers simultaneously across voice, chat, SMS, email with real-time transcription, sentiment analysis, and seamless handoffs. Built for scale with HIPAA compliance and SOC 2 certification, it integrates with Salesforce, Zendesk, Microsoft Teams, and 100+ business apps.
Problem it solves
Eliminates customer service bottlenecks by enabling autonomous AI agents to handle inquiries instantly without human transfers or holds.
Best for
Enterprise contact centers and communications teams seeking scalable, AI-native customer experience solutions.