Freshservice

OperationsFreemium

IT Service Management (ITSM)

AI-powered ITSM platform for IT service management and operations.

Free tierHigh India relevanceVisit Freshservice →

About

Freshservice is an AI-powered IT Service Management (ITSM) platform that unifies service, asset, and operations management. It helps IT teams reduce ticket volume through AI-first self-service, improve intake workflows, and automate routine requests across portals, MS Teams, and Slack. The platform includes Freddy AI Agent for intelligent automation and achieves 66% ticket deflection with AI-powered self-service.

Problem it solves

Reduces IT support workload and improves employee satisfaction through AI-powered service automation and intelligent ticket handling.

Best for

Enterprise IT teams, service desk managers, and organizations managing IT operations at scale.

Key features

AI-powered self-service portal with Freddy AI Agent

Unified service, asset, and operations management

Multi-channel support (Teams, Slack, MS 365 Copilot)

AI-driven ticket deflection and pattern recognition

Enterprise-grade security and compliance governance

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