Gainsight
Customer SupportPaidCustomer Success Management
Customer success platform with AI-powered retention and expansion.
About
Gainsight is a customer success management platform that helps businesses retain and grow strategic customers through AI-powered insights and orchestrated customer journeys. It combines customer intelligence, playbooks, and autonomous agents to identify health risks, personalize experiences at scale, and extend customer success teams to every customer. Built for enterprise customer success organizations seeking to maximize retention, expansion, and operational efficiency.
Problem it solves
Enables customer success teams to proactively identify at-risk customers and drive retention at scale.
Best for
Enterprise customer success teams, SaaS companies, and businesses focused on customer retention and expansion