Haptik
WhatsApp and web chatbot platform — India-built, multilingual, enterprise-grade
About
Haptik is one of India's most established conversational AI platforms, powering AI assistants for over 500 enterprises across WhatsApp, web, and social channels. Acquired by Reliance Jio, Haptik has deep expertise in building multilingual AI agents for Indian businesses, supporting 10+ Indian languages and handling the specific business flows that Indian enterprises need — from vernacular customer support to commerce on WhatsApp. It is trusted by brands like Tata, KFC, and Whirlpool for high-volume customer engagement. Key Features: WhatsApp Business API integration and commerce | Multilingual AI in 10+ Indian languages | Gen AI powered smart agent with domain training | Interakt for SME WhatsApp automation | Live agent handoff with full conversation context | Analytics dashboard with CSAT and deflection metrics | Pre-built industry templates for BFSI, retail, and healthcare Best For: Indian enterprises and large brands needing multilingual AI customer engagement on WhatsApp and web at scale. Pros: Deep WhatsApp Commerce capabilities | Best multilingual support for Indian languages | Strong enterprise track record in India Cons: Pricing and onboarding suited for enterprise — not SMEs | Less flexible for global deployments | Product innovation slower than pure-play AI startups
Problem It Solves
Multilingual customer engagement on WhatsApp, web, and social
Best For
Indian enterprises, D2C brands, BFSI, healthcare