Kayako

Customer SupportPaid

AI Support Agent

AI help desk that resolves support tickets and clears backlogs automatically.

About

Kayako is an AI-first customer support platform that automates ticket resolution without human intervention. Kay, its AI agent, takes real actions like processing refunds, creating accounts, sending return labels, and resolving issues end-to-end. Built for support teams at 300+ companies, it integrates with existing tools like Stripe, Shopify, Zendesk, and Salesforce. The platform uses transparent, results-based pricing where you pay only when tickets are fully resolved.

Problem it solves

Support teams struggle with rising ticket volume, staffing costs, and failed AI deployments that don't actually resolve issues.

Best for

Support teams and enterprises seeking to automate 60%+ of tickets and reduce operational costs.

Key features

AI agent that takes real actions (refunds, exchanges, account creation)

End-to-end ticket resolution without escalation

Multi-channel support (chat, email, voice)

Deep integrations with Stripe, Shopify, Zendesk, Salesforce, HubSpot, and custom APIs

Real-time ticket tracking and CSAT improvements

Alternatives

ZendeskIntercomFreshdeskHubSpot Service Hub