Tidio
AI chatbot combining live chat and Lyro AI for automated query resolution
About
Tidio is an all-in-one customer service platform that combines live chat, AI chatbots, and a helpdesk into a single tool designed for e-commerce businesses. Its Lyro AI chatbot uses natural language processing to answer up to 70% of customer questions automatically, while seamlessly escalating complex issues to human agents. With Shopify, WooCommerce, and Wix integrations built in, Tidio is the fastest path to automated customer support for online stores. Key Features: Lyro AI chatbot with conversational NLP | Live chat with visitor tracking | AI-powered email and social media integration | Flows — visual chatbot builder without coding | Cart preview for e-commerce context | Exit intent triggers and proactive messaging | Shopify, WooCommerce, and Wix native integrations Best For: Small to medium e-commerce businesses wanting to automate customer support and capture more sales through proactive chat. Pros: Best e-commerce support tool at this price point | Lyro AI is easy to train and deploy | Fast setup — live in under an hour Cons: Limited for non-e-commerce use cases | Advanced features require higher-tier plans | Lyro conversation limits on lower plans
Problem It Solves
Automating customer inquiries on e-commerce websites
Best For
Small to medium e-commerce businesses