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Zoho Desk
Customer SupportFreemiumHelp Desk Software
AI-powered customer service help desk software platform
About
Zoho Desk is an agentic-AI powered customer service platform designed for businesses of all sizes. It provides omnichannel support, AI-powered agents (Zia), and tools for empowered teams to deliver quick, accurate resolutions. Built with India's service delivery needs in mind, it supports multiple languages and operates at any scale.
Problem it solves
Enables businesses to deliver scalable, multi-channel customer support with AI automation while reducing manual workload.
Best for
Businesses of all sizes seeking omnichannel customer support with AI-powered automation
Key features
Zia AI Agents for automated support
Omnichannel ticketing system
Self-service and guided conversations
Service level agreements tracking
Contextual support with AI assistance
Analytics and customer sentiment tracking
Tags
customer-supporthelp-deskai-agentsomnichannelcrmcustomer-service
Alternatives
FreshdeskZendeskHubSpot Service HubIntercom