BotPenguin

Customer SupportFreemium

Chatbot

AI chatbot maker for websites, WhatsApp, Facebook, Instagram, Telegram.

Free tierHigh India relevanceVisit BotPenguin →

About

BotPenguin is an omnichannel AI chatbot platform that helps businesses engage visitors and automate customer support across multiple platforms including WhatsApp, Facebook, Instagram, Telegram, and websites. It offers no-code chatbot creation with AI-powered conversations, lead generation, and appointment booking. The platform serves 80,000+ global brands and supports multi-language conversations with customizable bot personalities trained on user data.

Problem it solves

Businesses struggle to engage visitors 24/7 and automate customer support across multiple communication channels.

Best for

Small to medium businesses, e-commerce stores, agencies, and enterprises looking for omnichannel customer engagement automation.

Key features

Multi-platform chatbot deployment (WhatsApp, Website, Facebook, Instagram, Telegram, MS Teams)

AI-powered conversations with LLM integration

Knowledge base training from docs, PDFs, Google Sheets, and more

Unified inbox for all platform conversations

Pre-built chat flow templates and intent-based routing

Live chat handoff to human agents

Multilingual support and customizable bot personality

Alternatives