Olark

Customer SupportPaid

Live Chat & Chatbot

AI-powered live chat and chatbot platform for customer support and lead capture.

About

Olark is an accessible live chat and chatbot software that enables businesses to capture leads 24/7 and provide real-time customer support. It combines human agents with AI-powered automation, SMS texting, and video chat capabilities. The platform is WCAG 2.1 AA certified for accessibility and integrates with existing business systems. Built for sales, marketing, and customer support teams.

Problem it solves

Enable businesses to provide 24/7 customer support and capture leads through accessible, AI-enhanced communication channels.

Best for

Sales teams, customer support departments, marketing teams, and e-commerce businesses seeking accessible chat solutions.

Key features

Live chat with human agents

AI-powered chatbots and automation

SMS texting for mobile messaging

WCAG 2.1 AA accessibility certification

Advanced reporting and analytics

Customizable chat widget

Multi-domain support

Alternatives